Tuesday September 21, 2010

Results of Library User Survey

A greater number of new releases, better organisation of CDs and DVDs, improved study facilities, and wonderful staff were a few trends to emerge from the annual Library User Survey in 2010.

Carried out annually, the user survey is a valuable tool in gauging customer attitudes and needs.

In regards to the collection, a trend emerged requesting a larger number of new releases in the library. Look out for our display stands and shelves as they are regularly replenished with recent additions.

Also mentioned was the desire for DVDs and CDs to be more efficiently displayed. With this in mind, the library has decided to forego the use of security cases. This will facilitate quieter browsing, more room to house the collections, and quicker check out times.

As far as services are concerned, a big tick for the ever popular storytime in the children’s library every Tuesday and Thursday morning at 10.30am. Your children will continue to be entertained, educated and enchanted.

The library is working hard to improve it’s study facilities, especially for HSC students. The call for longer opening hours during exam periods has been answered with our HSC Student Lock In sessions. There were also calls for improved study areas. The library has met this need by allowing students to exclusively utilize the two meeting rooms located in the reference library during exam times.

Finally, the survey overwhelmingly pointed to a huge vote of confidence in the library staff.

“I have always found staff helpful and knowledgeable. I am only sorry I don’t use the library more often.”
“The staff are fantastic, always friendly. Great work!!”

These are just a sample of the positive feedback received.

It was of no surprise that the major reason indicated for visiting the library was to obtain or return items. Whatever the reason, the results of the survey reinforce the library as a place of rest, leisure, playtime, and education. Keep a look out for our next survey in June 2011.

— Posted by KenD, Internet & Information Technology Librarian in  |  Permalink

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